How It Works
1
Login with order details
Enter your order number and email to access your purchase history
2
Select products
Choose the items you want to return or exchange from your order
3
Submit request
Fill out the return form with reason and submit your request
4
Confirmation & pickup
Get confirmation and schedule pickup or drop-off at our location
Key Highlights
7-Day Policy
Return/exchange within 7 days
One Exchange
1 per product/order
Report Issues
Report in 24 hrs
Cancellation
Cancel within 2 hrs if not shipped
Charges & Refunds
₹100 fee per return order (not applicable for exchanges)
COD refunds processed as gift card (valid for 2 months)
Refunds processed within 5–7 days to original payment method
Shipping fees are non-refundable
Eligibility Requirements
Items must be unused and unworn with original tags attached
Proof of purchase required (order confirmation email)
No returns on innerwear, custom items, or gift cards
Detailed Information
Choose between free pickup service or self-shipping to our return center. Pickup is available in select cities.
Exchanges are processed once we receive your returned item. New item ships within 2-3 business days after quality check.
Items damaged during shipping or manufacturing defects are eligible for free returns and full refunds.
Refunds are initiated after quality inspection. Bank transfers take 5-7 business days, while wallet refunds are instant.