Shipping policy

1. Shipping Zones:

We currently ship to addresses within India only.

2. Shipping Partners:

We partner with trusted courier services to ensure timely and secure delivery of your orders.

3. Shipping Time:

Orders are typically processed within 7-9 business days after payment/order confirmation.

Delivery times may vary depending on your location. Generally, you can expect your order to arrive within 3-7 business days from the date of dispatch.

4. COD Charge:

A convenience fee of ₹49 will be applicable for Cash on Delivery (COD) orders.

5. Shipping Charges:

We offer free shipping on all prepaid orders.

The additional discount for prepaid payments will be capped at ₹1000.

For orders below the specified amount, a shipping fee will apply depending on your location

6. Tracking Orders:

Once your order is shipped, you will receive a tracking number via email/SMS to track the status of your delivery. 

You can also monitor your order through the chat box once it has been placed.

7. Delivery Attempts:

Our courier partners will make multiple attempts to deliver your package. Please ensure someone is available at the provided shipping address to receive the order.

8. Undeliverable Packages:

In case a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package is refused by the recipient, we will contact you to arrange for reshipment. Additional shipping charges may apply.

9. Shipping Holidays:

Please note that we do not process or ship orders on Sundays and public holidays. Orders placed on these days will be processed on the next business day.

10. Shipping Restrictions:

Certain products may have shipping restrictions due to legal or logistical reasons. We will notify you if your order falls under any such restrictions.

11. International Shipping:

At the moment, we do not offer international shipping. However, we are working towards expanding our shipping capabilities to serve customers worldwide.

12. Contact Us:

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at support@mysoulmonk.com