We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/exchange. 

Customers must report any issues with defective, incorrect, or damaged products within 24 hours of delivery

Note: Each product is eligible for only one exchange per order.

A return shipment fee of Rs 100 will be deducted per order for returns, regardless of the number of items in the order. However, the reverse shipment fee will not apply for exchanges.

For payments made via Cash on Delivery (COD), you will receive gift card equivalent to the amount paid (excluding the COD handling fee). This credit will be provided within 1-2 working days from the date of return pickup and will be sent to your registered email address or contact number, to be used within 2 months.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the courier company can't arrange a pick-up, you'll need to send the shipment to our company address. Reverse pick-up services depend on the availability in your area's pin code.

You can always contact us for any return question at support@mysoulmonk.com.

Cancellation Window: To cancel your order, please email your Order ID to support@mysoulmonk.com

Note/Condition: You may cancel your order only if it has not yet been dispatched from our warehouse.

Exchanges:

The quickest way to get the item you want is to return your current item and, once the return is accepted, place a separate order for the new item. Please note that a reverse shipment fee will apply to the return.

Note: Customers can only apply for an exchange once per product per order.

Shipping Orders Yourself for Returns:

If reverse pickup isn't available in your area, please ship the product(s) to the following address: BEYONDWILL LLP ,KOLLANTETHU HOUSE, 3/16, Mezhuveli, ELAVUTHITTA, Kozhencherry, Pathanamthitta- 689507, Kerala, India.

Make sure the items are securely packed to avoid any loss or damage during transit. Include the ORDER ID and your registered mobile number on the package. All items should be unused, with original tags and packaging intact.

We suggest using 'Speed Post' for shipping. It is operated by the Government of India and has the largest postal network across the country

Note/Condition: Ensure a return request is approved before sending items back. Unapproved returns will not be accepted.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like innerwears, custom products (such as special orders or personalized items). Also we do not  accept returns of gift items.

Coupons once redeemed cannot be revoked once the order is placed.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Payment made using the COD option will be issued store credit equivalent to the amount paid. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mysoulmonk.com.

Note: Shipping charges are not refundable.

Designed and Marketed by : Beyondwill LLP

Country of Origin: India